Refund policy

 

1. Orders and Payment

1. Order Acceptance: Your order is an offer to purchase, and we reserve the right to accept or reject any order at our discretion.

2. Payment: Payment must be made at the time of purchase. We accept the following payment methods: [Credit/Debit Cards, PayPal, etc.].

3. Cancellations: Orders can only be cancelled within 48 hours of placement. After this period, cancellations may not be guaranteed.

2. Shipping and Delivery

1. Shipping Costs: Shipping costs will be calculated at checkout and are non-refundable unless otherwise stated.

2. Delivery Timeframes: Estimated delivery times are provided during checkout. We are not responsible for delays caused by shipping carriers.

3. International Shipping: Customers are responsible for any customs duties, taxes, or fees associated with international shipments.

3. Returns and Exchanges

1. Eligibility: Items may be returned or exchanged within 30 days of receipt, provided they are unworn, unwashed, and in their original condition with tags attached.

2. Non-Returnable Items: Sale items, gift cards, and customized products are non-returnable.

3. Process: To initiate a return or exchange, contact us at issolomade@gmail.com with your order number and details.

4. Refunds: Refunds will be issued to the original payment method within 30 days of receiving the returned item.